Indian Army Launches Veerangna Seva Kendra for Martyrs' Wives -

In a significant move to support the wives of martyrs, the Indian Army has introduced the Veerangna Seva Kendra. This online portal serves as a one-stop solution for lodging complaints. It’s a dedicated effort by the Indian Army to provide care and assistance to the courageous women and families affected by the loss of soldiers. The portal allows them to register complaints related to welfare issues. Stay tuned for more information on the Veerangna Seva Kendra in this article.

Veerangna Seva Kendra 2023: Support for Brave Women

The Indian Army is using technology to help brave women, particularly the wives of martyrs, with the Veerangna Seva Kendra. Their motto is ‘Taking Care of Your Own, No Matter What.’ They’ve introduced a Single Window Facility known as VSK. This project was officially started on November 10, 2022, by the President of the Army Wives Welfare Association (AWWA) at the Directorate of Veterans Affairs (DIAV) in Delhi Cantt.

To access Veerangana Seva Kendra, visit the Indian Army Veterans Portal at www.Indianarmyveterans.gov.in. Here, wives of martyrs can file complaints. They can also monitor, track, and receive regular feedback on their complaints. The DIAV, a branch of AG, has executed this project.

Indian Army’s 2023 Initiative: Veerangana Seva Kendra 2023: Support for Martyrs’ Wives

Veerangana Seva Kendra is an initiative by the Indian Army launched in 2023. It focuses on the well-being of martyrs’ wives and addresses their concerns.

Beneficiaries: The primary beneficiaries are the wives of martyrs.

Access: You can apply and get assistance online.

Official Website: To use this service, visit www.Indianarmyveterans.gov.in.

Objective of Veerangna Seva Kendra 2023

Support for Martyrs’ Wives: Veerangna Seva Kendra, initiated by the Indian Army, aims to provide support and address grievances for the wives of martyrs.
Complaint Registration: This platform enables martyrs’ wives to easily register their welfare-related complaints.
Multiple Registration Options: Wives of martyrs can register complaints through the Veerangana Seva Kendra portal, record offices, Colonel Betterments, and DAV.
In-Person Assistance: Veer Naris (war widows) can also personally visit the facility to register and monitor their complaints with the support of Veerangana Seva Kendra.

How to Contact Veerangana Seva Kendra

Multiple Contact Options: Veer Naris and nearby projects can contact Veerangana Seva Kendra through various means, including telephone, SMS, WhatsApp, post, email, and in-person visits.
Complaint Monitoring: The status of complaints will be tracked using Customer Relationship Management Software, with regular updates sent to applicants via SMS and email.
Operated by DIAV, AG: The project is managed by a branch of DIAV, AG, and the technology solution is developed by BISA-N. Hero MotoCorp has provided support through its CSR initiatives.

Connecting Officers Digitally

Common Digital Platform: The Veerangana Seva Kendra Project aims to connect various stakeholders, including Record Office, Officer Record Office, ECHS, AWWA, Canteen Services Directorate, Colonels Veterans, PCDA, and Liaison Officers in PCDA (P) on a shared digital platform.
Utilizing Technology: This digital platform facilitates the use of technology for improved coordination.
Engaging Non-Military Stakeholders: Non-military stakeholders like Kendriya Sainik Board (KSB), Rashtriya Sainik Board (RSB), and Zila Sainik Board (JSB) participate through email communication.

Key Points of Veerangna Seva Kendra

WhatsApp Support: They will soon provide a WhatsApp number to help martyrs’ wives at Veerangna Seva Kendra, making communication easy.
Complaint Registration: Wives of martyrs can register welfare-related complaints through the Veerangana Seva Kendra portal, record offices, Colonel Betterments, and DAV.
In-Person Assistance: The Assistant Manager, VSK/OIC Veer Naris, is available for in-person meetings, allowing martyrs’ wives to register and monitor their complaints with Veerangana Seva Kendra.
Complaint Resolution: The Veerangana Seva Kendra portal enables wives of martyrs to lodge complaints, with a focus on finding solutions to their issues.
Dedicated Support: Veer Naris are designated as BS staff to maintain a strong connection with the beneficiaries, ensuring they can receive and address complaints effectively.
Email Updates: The portal offers an easy way for brave women to register complaints and receive regular status updates through email, enhancing communication.

Video Credit : UPSC Affairs with M_Rabha

Benefits and Features of Veerangana Seva Kendra

Single Window Assistance: Veerangana Seva Kendra, a one-stop solution, has been introduced to support brave women and martyrs’ wives. Its motto is ‘Taking Care of Your Own, No Matter What.’
Inauguration: The project was officially launched on November 10, 2022, at the Directorate of Veterans Affairs (DIAV) premises in Delhi Cantt by the President of the Army Wives Welfare Association (AWWA).
Online Access: Veerangana Seva Kendra is accessible through the Indian Army Veterans Portal at www.Indianarmyveterans.gov.in.
Complaint Registration: Wives of martyrs can easily file their complaints using this platform.
Complaint Monitoring: Applicants have the option to monitor, track, and receive regular feedback on their complaints.
Welfare Benefits: The portal is designed to provide benefits and support to the wives of martyrs.
Implemented by DI AV: DI AV, a branch of AG, handles the project.
Status Tracking: You can track complaints using customer relationship management software.
Regular Updates: Applicants will receive consistent status updates via SMS and email, ensuring effective communication.