secretstalks
In an exclusive interview, Aloke Bajpai, the Group CEO of Ixigo, emphasized that the company’s significant investments in artificial intelligence over the past decade have brought substantial benefits. He noted, “These AI-driven innovations are enhancing the stickiness and growth of our platform.”
Since implementing AI chatbots for customer support in 2017, nearly 90% of inquiries are now handled entirely by AI, resulting in impressive operational efficiency. Ixigo also utilizes AI for dynamic pricing of value-added services, trip planning with Ixigo Plan, and real-time flight tracking through its ‘Flight Tracker Pro’ feature.
Bajpai highlighted that trains accounted for over half of the company’s revenue this quarter and celebrated milestones like selling 100,000 tickets in June. He expressed optimism about stabilizing take rates moving forward.
In the first quarter of the financial year 2025, Ixigo’s gross transaction value (GTV) showed notable growth, with a 28% year-on-year increase in train and flight GTV, alongside a 16% rise in bus GTV. “Our conversion rates have improved significantly, with flights and trains now around 28%,” he said.
Bajpai attributed market growth to increasing travel expenditures and pointed out that Ixigo’s strong presence in Tier 3 and 4 cities gives it a competitive advantage. He added, “We are aiming for a GTV growth rate that outpaces the overall market.”
Additionally, he highlighted the potential in the B2B segment with the introduction of ‘Travel Super Mall,’ which seeks to convert offline bookings through new agent partnerships.
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