In recent years, governments around the globe have begun to leverage artificial intelligence (AI) to enhance their operations, with an estimated 70% of public sector leaders believing that AI can significantly improve service delivery.
Artificial intelligence (AI) refers to the simulation of human intelligence processes by machines, especially computer systems. In simple terms, it involves creating programs that enable computers to learn from data, reason through information, and make decisions or predictions based on that learning. AI encompasses various techniques, including the ability to understand language, recognize patterns, and solve problems—capabilities that can significantly enhance the efficiency and effectiveness of government services.
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