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Girish Mathrubootham: Founder of Freshworks – Journey, Achievements, and Impact
Girish Mathrubootham, the visionary founder of Freshworks, transformed customer engagement through innovative, user-friendly software. Born in Tamil Nadu, he pursued an engineering degree from SASTRA University and an MBA in Marketing from the University of Madras. His journey began in the tech industry, eventually leading him to a VP position at Zoho Corporation. Noticing the need for affordable customer service solutions, he co-founded Freshdesk in 2010, rebranded as Freshworks.
Freshworks quickly gained traction, especially with its product suite that includes Freshdesk, Freshservice, Freshsales, and Freshchat, serving IT service management, sales, and customer support. Mathrubootham’s customer-first approach, focusing on building long-term relationships over one-time sales, has been instrumental in Freshworks’ success.
In 2021, Freshworks made history as the first Indian SaaS company to be listed on NASDAQ, reaching a $10 billion valuation. Mathrubootham’s emphasis on empathy, inclusivity, and quality has not only driven Freshworks’ growth but also earned him recognitions, such as Entrepreneur of the Year by Economic Times in 2019 and spots on Forbes’ Cloud 100 list.
An advocate for diversity and gender inclusion, Mathrubootham invests in over 60 startups, including Unacademy. His inspiring journey from a small startup in Chennai to a globally recognized SaaS company showcases the potential of Indian entrepreneurship on a global stage. Girish Mathruboothams legacy continues to inspire the next generation of tech leaders.
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