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The group chief executive officer of Ixigo, Aloke Bajpai, stated that the company’s large expenditures in artificial intelligence over the previous ten years have yielded substantial benefits.
In an exclusive interview, he stated, “These AI-driven innovations are enhancing the stickiness and growth of our platform.”
The company implemented AI chatbots for customer support in 2017. “Nearly 90% of our customer support inquiries are fully managed by AI, delivering substantial operational efficiency,” he said.
The company also leverages AI for dynamic pricing of value-added services, trip planning through Ixigo Plan, and real-time flight tracking with the ‘Flight Tracker Pro’ feature.
Bajpai remarked, “Trains have generated more than half of our revenue this quarter.” He also highlighted recent achievements, such as the record-setting sale of 100,000 tickets in June.
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