How to Recognize a Good Courier Service?

Choosing a courier company that will meet the requirements of your business is not an easy task. There are many courier companies and it is not always easy to establish which courier is better than the other.

There are several factors that can help you recognize a good courier and, in this article, we will give you some information that will help your `decision-making process along.

Shop Around and Do Research

Before approaching a courier service, do some research on the internet. Things to look for are the number of years the company has been in business, for instance.

An established company will ensure that you get the best possible service at affordable prices. Try to find information about the company on consumer websites and check for customer ratings and reviews.

Other good sources of information are the social media pages where you can see how the company interacts with their clients. If you come across more than a few negative reviews you might want to consider contacting another courier service.

Where Is the Courier Service Located?

Many smaller and newer courier companies don’t operate in all countries and all areas. They handle their international parcel services by outsourcing the deliveries to third parties.

Should a parcel get lost, it may be complicated to trace its whereabouts when there is more than one company involved.

On the other hand, some of the most reputable courier companies do accept that it is impossible for a single courier to meet all of their customers’ requirements which is why they work with a number of approved suppliers in order to provide tailored solutions to their customers.

What Level of Customer Service Does the Courier Company Provide?

Companies such as online merchants will have to make use of courier services on a daily basis and there is nothing worse than having to deal with unprofessional people, or not being able to get hold of anybody should you have any queries or complaints.

You will be able to recognise a reputable company by its level of customer support.

Have a look at their website to determine whether they have an FAQ section, online chat support as well as (toll-free) telephone numbers. The customer service consultants should be professional, knowledgeable and polite at all times.

Do They Offer Top-Notch Facilities and Technologies?

Courier services that don’t offer a GPS package-tracking facility are best avoided.

This technology has become more standard practice in recent years, and a reputable courier company will certainly offer this tracking service.

 Another service that reputable companies will offer their clients is the use of a volumetric weight calculator so that their clients can get good estimates in terms of the amounts they will be paying for certain parcels. A courier company that offers these facilities will most likely be a good choice.