Returns Policy Poet Robson : Enjoy a Risk-Free Shopping Experience

Returns Policy at Poet Robson

At Poet Robson, we understand that shopping for premium jewelry online can sometimes lead to uncertainty. That’s why we have crafted a clear and fair returns policy designed to ensure your satisfaction and peace of mind. Our goal is to provide you with the highest quality products and an enjoyable shopping experience. Below, we outline our returns policy to help you navigate the process with ease.

What is Our Returns Policy?

Our returns policy allows customers to return items within a specified timeframe if they are not completely satisfied with their purchase. We believe that your happiness is paramount, and we want to make sure that you are delighted with your selection.

If you find that your purchase does not meet your expectations, you can initiate a return within 30 days of receiving your item. This applies to all jewelry pieces purchased directly from our website. Whether it’s a stunning engagement ring, a delicate necklace, or a set of earrings, we want you to love what you ordered.

Conditions for Returns

To ensure a smooth return process, we have established some conditions that need to be met:

1. Condition of the Item: Items must be returned in their original condition, unworn, and with all tags and packaging intact. This ensures that we can resell the item while maintaining our quality standards.

2. Proof of Purchase: Please include a copy of your original receipt or order confirmation email when returning your item. This helps us process your return quickly and accurately.

3. Non-returnable Items: Certain items may not be eligible for return. This includes custom-made jewelry and special orders, which are specifically tailored for you. For these items, we encourage you to reach out to our customer service team for assistance.

How to Initiate a Return

Initiating a return is easy at Poet Robson. Simply follow these steps:

1. Contact Us: Reach out to our customer service team via email or phone. Provide your order number and the reason for the return, and they will guide you through the process.

2. Prepare Your Package: Carefully package your item, ensuring it is secure to prevent any damage during transit. Include the original packaging, tags, and any documentation provided with your order.

3. Ship the Item: Use a trackable shipping service to return your item to us. You’ll be responsible for the return shipping costs unless the item is defective or the wrong item was sent. It’s advisable to keep the shipping receipt for your records.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our returns policy conditions. If approved, you will receive your refund in the original payment method within 5-7 business days. If your return is not approved, we will reach out to you with the reason and options for resolving the issue.

Exchange Policy

If you would like to exchange your item for a different size or style, our customer service team can assist you. While we do not offer direct exchanges, you can return your original item following our returns policy and place a new order for your desired piece.

Customer Satisfaction is Our Priority

At Poet Robson, we value our customers and are committed to providing you with high-quality jewelry and excellent service. Our returns policy is designed to give you the confidence to shop with us, knowing that you can easily return or exchange items if needed. We are here to support you every step of the way.

Frequently Asked Questions

What if I receive a defective item?
If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

Can I return an item after 30 days?
Unfortunately, returns initiated after 30 days cannot be accepted. We encourage you to inspect your purchase upon arrival to ensure it meets your expectations.

Is there a restocking fee?
There is no restocking fee for items returned in accordance with our returns policy. We believe in making the return process as straightforward as possible.

Conclusion

In summary, our returns policy at Poet Robson is designed to ensure your satisfaction and make your shopping experience enjoyable. With clear guidelines and a dedicated customer service team, you can feel confident in your purchase. Whether you are buying a gift for a loved one or treating yourself, we want you to be completely satisfied. If you have any questions or concerns regarding our returns policy, don’t hesitate to reach out to us. Your happiness is our ultimate goal, and we look forward to serving you!