Shipping and Return Policy Poet Robson for a Smooth Shopping

Shipping and Return Policy for Poet Robson

At Poet Robson, we prioritize customer satisfaction and strive to make your shopping experience as seamless as possible. To ensure that you have all the information you need, we have crafted a clear and concise shipping and return policy Poet Robson . This policy is designed to inform you about how we handle your orders, delivery, and the process for returns, should you need it.

Shipping Policy

When you shop with Poet Robson, you can expect efficient and reliable shipping services. We offer a variety of shipping options tailored to meet your needs, ensuring that your orders arrive safely and on time. Once you place your order, our team works diligently to process it promptly. Here are the key details of our shipping policy:

1. Order Processing Time: All orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Methods: We partner with trusted carriers to provide various shipping options, including standard and expedited shipping. You can select your preferred method during checkout. Shipping costs will vary based on your location and the selected shipping option.

3. Delivery Times: Delivery times depend on your location and the shipping method chosen. Generally, standard shipping takes 5-7 business days, while expedited shipping may deliver your order within 2-3 business days.

4. International Shipping: We are pleased to offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

5. Tracking Your Order: You can easily track your order by using the tracking number provided in your confirmation email. This feature allows you to stay updated on the status of your shipment, so you know exactly when to expect your package.

6. Shipping Restrictions: While we strive to ship to as many locations as possible, certain restrictions may apply based on the shipping carrier and destination. If you have any questions regarding shipping to your location, please contact our customer service team for assistance.

Return Policy

At Poet Robson, we understand that sometimes items may not meet your expectations. That’s why we have established a straightforward return policy to ensure you have a hassle-free experience. Here’s what you need to know about our return policy:

1. Return Eligibility: To be eligible for a return, items must be in their original condition, unworn, and with all tags still attached. Returns must be initiated within 30 days of receiving your order. Please keep your original packaging, as it is required for the return process.

2. How to Initiate a Return: To start a return, please contact our customer service team via email or phone. Provide your order number and the reason for the return, and we will guide you through the process.

3. Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or an error occurred on our part. We recommend using a traceable shipping service or purchasing shipping insurance for items over a certain value to ensure they are returned safely.

4. Refund Process: Once we receive your returned item, it will be inspected to ensure it meets our return criteria. Refunds will be processed within 5-7 business days, and the amount will be credited back to the original payment method used at the time of purchase. Please note that it may take additional time for your bank to reflect the refund.

5. Exchanges: If you wish to exchange an item for a different size or color, we recommend returning the original item and placing a new order for the desired item. This ensures you receive the correct item promptly.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Customer Service

At Poet Robson, we are committed to providing excellent customer service. If you have any questions or concerns regarding our shipping and return policy, please do not hesitate to reach out. Our customer service team is here to assist you and ensure that your shopping experience is as enjoyable as possible. You can contact us via email or through our website’s contact form.

In conclusion, our shipping and return policy at Poet Robson is designed to provide you with clarity and peace of mind when shopping with us. We value your business and are dedicated to making your experience with us a positive one. Thank you for choosing Poet Robson, and we look forward to serving you!

By adhering to this policy, we aim to create a transparent and trustworthy shopping environment where you can shop confidently. Enjoy your shopping experience with us, knowing that we are here to support you every step of the way.